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I’m trying to run Undet for SketchUp with NVIDIA Quadro graphics card, but I can’t load point cloud data

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NOTE: If you encounter difficulties launching SketchUp, particularly if you are using NVIDIA Quadro Graphics Cards, consider running the software through the “Undet for SketchUp 2022/2023.exe”


If you are using an older version of Undet for SketchUp, we strongly recommend upgrading for more stable operation. Click here to download the latest version of Undet for SketchUp. This version is compatible with SketchUp 2022 & 2023.


If you have decided to use an older version of the Undet software and you are unable to load a point cloud project and receive the message shown below, please follow the steps listed further down:



It is related to NVIDIA graphics card drivers. To solve this issue, follow the instructions below:

  1. Press the Right mouse and click on the Windows Start button;
  2. Choose “Device Manager”;
  3. Find Display Adapters and press on it;
  4. You will see your NVIDIA Quadro video card there;
  5. Press the Right mouse and click on it; after that, press “Uninstall device”;
  6. The dialogue will appear before deleting, you need to put a tick on “Delete the driver software for this device” and press the [Uninstall] button;
  7. Reboot your PC. After the reboot, please install the latest video card drivers from the following link: https://www.nvidia.com/Download/index.aspx (Ensure that you do not install game-ready drivers).

If you have any issues, sign up to meet with our support team to resolve them. https://www.undet.com/technical-support/ .


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